Joya 99Protecting your personal information is our top priority. This privacy policy clearly outlines what data we collect, why we collect it, and how we keep it secure.
We take both technology and policy equally seriously
Joya 99's data transfers are secured with bank-grade 256-bit SSL encryption. No third party can access or read your information.
Your personal information is never sold to advertisers or third parties. This is our core privacy commitment.
Your data is stored on encrypted servers. Only authorized personnel can access limited information for specific purposes.
SMS and email-based two-factor authentication (2FA) is used to protect your account. Unauthorized access is made virtually impossible.
We only collect the information needed to provide our services. We never ask for unnecessary data, and any data that is no longer needed is deleted.
You can request to view, correct, or delete your information at any time. You have full control over your privacy.
Joya 99 (joya99.run) holds the privacy of its users in the highest regard. This privacy policy explains how we collect, use, store, and protect your personal information.
This policy applies when you Joya 99website, mobile app, or any of its services. By using the platform, you are considered to have agreed to this Privacy Policy.
This Privacy Policy has been written in English with Bangladesh-based users in mind. In the event of any dispute, the English version shall prevail.
This policy may be updated from time to time. For significant changes, you will be notified by email or through the platform. The latest version will always be available on this page.
Joya 99 Only the information necessary to provide our services is collected. We never request data beyond what is required.
| Data type | Example | Mandatory? |
|---|---|---|
| Identity Information | Name, date of birth, national ID number | Yes |
| Contact information | Mobile number, email address | Yes |
| Financial Information | Mobile Pay/Nagad number, transaction history | Yes |
| Technical Information | IP address, device information, browser | Automatic |
| Usage-Related | Game history, betting logs, login activity | Automatic |
| KYC Documents | Passport/NID photo, selfie | For verification |
We never store your full payment card number or bank PIN. Payment details are processed directly through an encrypted gateway.
Joya 99 Information is collected through various methods. It is our responsibility to keep you informed about each one.
Joya 99 Your device's microphone, camera, or location is never accessed without your permission.
Collected data is used only for specific and legitimate purposes. Joya 99 Your data is never misused.
You can unsubscribe from marketing emails or SMS at any time. However, important account-related messages cannot be turned off.
Joya 99 Your personal information is never sold. However, it may be shared with specific parties under certain circumstances.
All third parties Joya 99Contractually bound to uphold our privacy standards. They may not use your data for their own purposes.
Joya 99 This website uses cookies to enhance your browsing experience and ensure platform security.
You can disable non-essential cookies from your browser settings. However, turning off essential cookies may cause some platform features to not function properly.
To learn more about cookies or to update your cookie preferences, please get in touch with our support team.
Joya 99 Your data is not kept longer than necessary. However, certain information must be retained for a specified period to meet legal and regulatory requirements.
| Data type | Retention Period | Reason |
|---|---|---|
| Account Information | 5 Years After Account Closure | Legal compliance |
| Transaction Records | 7 Years | Financial regulatory requirements |
| KYC Documents | 5 Years | AML Laws |
| Support Contact | 3 years | Dispute Resolution |
| Log Files | 12 Months | Security Analysis |
| Marketing Preferences | Until account is active | User consent |
Once the retention period ends, data is securely deleted or anonymized. No information is stored beyond what is necessary.
Joya 99As a user, you have several important rights over your personal data. We respect and uphold all of them.
You have the right to know what information we hold about you. Upon request, the information will be provided within 30 days.
You can request corrections to inaccurate or outdated information at any time. We will update it as quickly as possible.
Where there is no legal obligation to retain it, you may request that your data be deleted. Applicable after account closure.
You can object to your information being used for marketing purposes. Your request will be acted on immediately.
You can receive a copy of your personal data in a machine-readable format.
In certain circumstances, you may request that the processing of your data be temporarily restricted.
To exercise these rights, support@joya99.runEmail us at. Use the subject line "Privacy Request". We typically respond within 7–14 business days.
Joya 99 The most advanced technology and methods are used to protect your data. However, since no one can guarantee 100% security on the internet, we are transparently sharing the measures we have in place.
If you believe your account security has been compromised, change your password immediately and support@joya99.runto notify us.
If you have any questions, complaints, or requests regarding our Privacy Policy, our Data Privacy Team is always here to help.
Email:
support@joya99.run
Subject: "Privacy Request"
Response Time:
7–14 business days
24–48 hours for urgent matters
If your complaint is not resolved to your satisfaction, you have the right to escalate the matter to the relevant regulatory authority. Joya 99 We are committed to always providing transparent and fair resolutions.
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